Returns & Exchanges
We want you to love your pieces.
If you’re not completely happy with your order, eligible items may be returned within 14 days of delivery for a full refund to the original payment method or exchange.
Return Eligibility
To be eligible for a return:
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Items must be unworn and unused
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Items must be returned in original packaging
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Return requests must be made within 14 days of delivery
Non-Returnable Items
For hygiene reasons, we do not accept returns on:
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Earrings
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Final sale items
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 5 days of delivery with your order number and photos of the item.
Start a Return
To request a return or exchange, please contact:
Please include your order number and reason for return in your message.
Pataka reserves the right to refuse returns that do not meet our return policy guidelines.